网络事件后恢复服务

2024 年 6 月 17 日

亲爱的客户和交易伙伴：

我们很欣慰地通知您，KVB昆仑国际集团 (KVB) 在最近的网络事件后恢复我们的系统和服务方面取得了重大进展。

截至 2024 年 6 月 17 日，我们已成功恢复大部分数字和在线服务。现在您可以登入您的账户并进行基本交易。

然而，我们必须承认，在我们继续解决任何剩余问题时，可能仍然存在一些不确定性或限制。由于我们努力确保系统的完全安全性和完整性，某些高级功能或专业服务目前可能无法完全运作。

目前，我们不接受新客户注册，因为我们将专注於为现有客户恢复全面服务。我们了解服务可靠性和不间断的重要性，对于此事件造成的中断和不便，我们深表歉意。请放心，我们正在尽一切努力尽快恢复全面服务。

我们的客户服务团队将随时为您解答在此期间可能遇到的任何问题或疑虑，您可以透过电子邮件 cs@kvbgc.com 与我们联系。我们将继续定期更新我们的状况。

感谢您一直以来的信任与支持。

KVB昆仑国际集团管理层

Restoration of Services Following Cyber Incident

June 17, 2024

To All Valued Customers and Clients of KVB Global Capital Group:

We are pleased to inform you that KVB Global Capital Group (KVB) has made significant progress in restoring our systems and services following a recent cyber incident.

As of June 17, 2024, we have successfully brought back online the majority of our digital and online services. Clients can now access their accounts and conduct basic transactions.

However, we must acknowledge that there may still be some uncertainty or limitations as we continue to address any remaining issues. Certain advanced features or specialized services may not be fully operational at this time as we work to ensure the complete security and integrity of our systems.

At this time, we are not accepting new customer registrations as we focus our efforts on restoring full service for our existing clients. We understand the importance of reliable and uninterrupted service, and we deeply apologize for the disruption and inconvenience this incident has caused. Please be assured that we are making every effort to resume full service as soon as possible.

Our customer service team remains available to assist you with any inquiries or concerns you may have during this period and can be reach by email at cs@kvbgc.com. We will continue to provide regular updates on the status.

Thank you for your continued trust and support.

Sincerely,
KVB Global Capital Group