網路事件後恢復服務

2024 年 6 月 17 日

親愛的客戶和交易夥伴：

我們很欣慰地通知您，KVB昆侖國際集團 (KVB) 在最近的網路事件後恢復我們的系統和服務方面取得了重大進展。

截至 2024 年 6 月 17 日，我們已成功恢復大部分數字和線上服務。現在您可以登入您的帳戶並進行基本交易。

然而，我們必須承認，在我們繼續解決任何剩餘問題時，可能仍然存在一些不確定性或限制。由於我們努力確保系統的完全安全性和完整性，某些高級功能或專業服務目前可能無法完全運作。

目前，我們不接受新客戶註冊，因為我們將專注於為現有客戶恢復全面服務。我們瞭解服務可靠性和不間斷的重要性，對於此事件造成的中斷和不便，我們深表歉意。請放心，我們正在盡一切努力儘快恢復全面服務。

我們的客戶服務團隊將隨時為您解答在此期間可能遇到的任何問題或疑慮，您可以透過電子郵件 cs@kvbgc.com 與我們聯繫。我們將繼續定期更新我們的狀況。

感謝您一直以來的信任與支持。

KVB昆侖國際集團管理層

Restoration of Services Following Cyber Incident

June 17, 2024

To All Valued Customers and Clients of KVB Global Capital Group:

We are pleased to inform you that KVB Global Capital Group (KVB) has made significant progress in restoring our systems and services following a recent cyber incident.

As of June 17, 2024, we have successfully brought back online the majority of our digital and online services. Clients can now access their accounts and conduct basic transactions.

However, we must acknowledge that there may still be some uncertainty or limitations as we continue to address any remaining issues. Certain advanced features or specialized services may not be fully operational at this time as we work to ensure the complete security and integrity of our systems.

At this time, we are not accepting new customer registrations as we focus our efforts on restoring full service for our existing clients. We understand the importance of reliable and uninterrupted service, and we deeply apologize for the disruption and inconvenience this incident has caused. Please be assured that we are making every effort to resume full service as soon as possible.

Our customer service team remains available to assist you with any inquiries or concerns you may have during this period and can be reach by email at cs@kvbgc.com. We will continue to provide regular updates on the status.

Thank you for your continued trust and support.

Sincerely,
KVB Global Capital Group